Ladder Methodology: VOC uses a step wise model for the gradual development of children living or working in the street to reintegrate them in their family or community and make them self sustain. It takes into account the needs of the children and prepares them for future by providing basic needs, psycho-social counseling, education, life-skills trainings, vocational trainings, job placements etc. In this duration they also frequently visit their family and involve in social activities & interactions which helps them to understand about the importance of family and social responsibility.
Family Development Methodology: VOC uses this methodology for family development program. To identify the target area, the team visits as many as potential areas to have more global view of the poverty situation and to compare the areas with one another. Once the areas are selected, house to house visit is conducted to identify the vulnerable families. Some families may come directly to the social center and through referral from other organizations. Home visit is conducted to follow up selected families where they are provided psychosocial counseling and referred to other organizations as per their needs. Group discussion sessions are also conducted and some are invited to social center if they are unwilling to share their problem in front of their families & relatives. The team will decide to phase out the family after the assessment visit and such family continue to benefit from the program through social centers though there will be no more home visit from the staff. After six months of phase out, family's situation is evaluated for the sustainability.
Referent Social Worker (SW) Mechanism: VOC employs social worker wherein one SW is in-charge of a maximum of 5 children. S/he develops a strong bond with the children of their group, understands and solves their problems and creates opportunities for them as per children's desire.
Individual Follow-up: Each children and families are followed through individual by making their plan by themselves with assistance of trained and skillful social worker.
Networking & Collaboration: VOC believes in working through networks and coalitions. VOC collaborate with various government authorities and likeminded organizations to work for the cause. It collaborates with various service providers and refers the marginalized families/children to the respective organization for better utilization of existing resources and cost effectiveness.
Case management System: Only when the child is in regular contact with the social worker and expresses the will to be reunified with his family, the process begins with obtaining information on the child and the child's family in order to conduct a case assessment. Staff proceeds to prepare individual case plan that should lead to primary objective of stabilizing psychosocial and physical condition of the children.
Process of Case management:
Case sharing: To maintain a proper case management file of each child served, referent social worker develops specific questions keeping in mind the necessary information needed for the socialization, rehabilitation and reintegration of the child. Information thus obtained will be shared and discussed within the multidisciplinary team.
Case conference: When the referent social worker faces problems to deal with the specific case, s/he organizes a case conference to get support from other relevant team members in order to analyze the case.
Case referral: A personalized case service plan will be developed according to the needs and wish of the child. Before sending a child to rehabilitation center or reintegration Unit, the drop-in centre organizes a case referral meeting with multidisciplinary team. After case referral meeting reintegration unit starts to track the family. Once they manage to organize a family visit either together with child or alone, then the child is referred to rehabilitation centre. There are briefing and debriefing meetings before and after family visit with the concerned staff to provide feedback on the case development.
Case transfer: Before transferring a child from the drop in center to rehabilitation or reintegration, referent social worker provides all information about the case to a new social worker including the individual case file.